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Ofgem have appointed Octopus Energy to take on the 580,000 domestic customers of Avro Energy, which is ceasing to trade. This appointment will take effect on 26 September 2021.

The switch will increase Octopus Energy customer base from 2.5m to over 3m.

A statement on Octopus Energy website reads:
Ofgem have appointed Octopus Energy to take over your energy supply from Avro Energy.

Your energy supply will not be interrupted or affected in any way. Any credit balance you have with Avro is safe, protected by regulation, and will be transferred to your Octopus Energy account.

We have now emailed all current Avro Energy customers to let them know we are taking over their supply. If you haven't received an email, please check your junk folders.
Also useful to know for Avro customers:

  • Once this switch process is complete, you'll be free to stay with Octopus with no exit fees, or switch to another supplier. You won't be able to switch until then due to energy industry limitations.
  • If you have recently left Avro and have a credit or debit to settle, please do not contact us yet. We will contact you within the next 4 weeks to let you know what happens next.
  • If you started to switch to, or away from Avro, more than 7 days ago, the switch will continue uninterrupted. If it was less than 7 days ago, the supplier you are moving from, or moving to, may be able to cancel the switch if you prefer.
  • Your energy supply will not be interrupted or affected in any way. You will not be cut off.
  • Any money Avro owes you is safe and will be credited to your new Octopus account as soon as possible.
  • If you pay by Direct Debit please do not cancel it. This will continue as usual and be paid to Octopus and not Avro. You will need to pay for the energy you use, and if you cancel your direct debit, you may start to build up debt. If you have cancelled it already, don't worry, we will contact you about this.
  • If you are a prepayment customer, you will be able to top up in the same way you have been doing & will not lose supply
  • If you usually get the Warm Home Discount as part of the core group (so you don't normally apply for it but are entitled to it), you will still get it automatically from Octopus. If you usually apply for the WHD as part of the 'broader group' you will need to apply with Octopus Energy. Please don't do this yet - we will contact all customers soon, when your account is set up, with instructions on how to do this. All WHD credits will be applied to your account by 31 March 2022.
  • Our pricing promise: Your Avro tariff will come to an end on the 26th of September at the point the company ceased trading. We will get in touch with all Avro customers soon to inform them about new rates and charges, but will move customers onto our Flexible Octopus tariff, £10 below the price cap. This is currently cheaper than anything available from any other large supplier and cheaper than the fixed prices we're currently offering new customers on our website.
  • Please do not call or email us - we will be in touch within 48 hours with an update.
  • If you can, please make a note of your meter readings today and store them. If you cannot input them onto the Avro website, do not worry, just keep a record and we will ask for these soon. If you are away, or can’t make a note, don’t worry. It won’t affect your switch and we will be in touch soon with more information.